Why do I see fire hydrants open and water running on the ground?
In addition to regular maintenance on the pipes, valves, hydrants and other components that make up the water distribution system, City of Port Arthur Water Utilities staff also performs regular flushing of the water distribution system in order to maintain water quality. Flushing the system cleans the water lines of sediment, clears out the water that has been sitting too long in the pipes due to infrequent use and ensures adequate water pressure in the system.

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1. I have a question concerning my water bill, turning my water on/off or a question about moving my water service to a new address.
2. I pay property taxes to the city every year. Why is water not included in this?
3. How do I connect, transfer or disconnect my service?
4. How soon can I get my water connected?
5. Why should I call to cancel my service if someone else is moving in when I am moving out?
6. Why do I see fire hydrants open and water running on the ground?
7. What is pretreatment?
8. What are the duties of a pretreatment inspector?
9. What is a grease trap/grease interceptor?
10. What is the difference between a grease trap and a grease interceptor?
11. When is a grease trap/interceptor required?
12. How do I dispose of grease trap waste?
13. Who do I talk to about pretreatment?