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The original item was published from 3/18/2021 1:13:00 PM to 3/18/2021 1:35:11 PM.

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Health Department

Posted on: March 18, 2021

[ARCHIVED] PUBLIC SERVICE ANNOUNCEMENT: City of Port Arthur Billing/Collections Offers Leak Adjustment

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Public Service Announcement: 

The Port Arthur Utility Operations Department, Billing/Collections Division is offering Port Arthur Water Customers a chance to qualify for a leak repair adjustment to water bills resulting from the 2021 Winter Storm.

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Application shall be made and submitted to the Customer Service Division.  This courtesy form must be submitted within 30 days from the date of repair completion.   The customer will be required to provide receipt(s) for part(s) and/or the billed invoice from plumber/company.   This application will be in a 30-day review process to determine eligibility and approval for an adjustment.  The customer will be responsible for billed usage while the adjustment process is in review.   Failure or refusal to pay bill can result in disconnection of service and additional service charges.  The Customer Service Division reserves the right to inspect all repairs pertinent to this application.

This form must be completed, and the following attachment(s) provided:  proof of work performed, billed invoice for repair from plumber/company, and/or store receipts for parts.

Return completed application to the City of Port Arthur, Water Customer Service,  PO Box 1089, Port Arthur, Texas 77641-1089.  This form must be signed by the person shown on the water billing records.

Click Here to Complete the Leak Repair Adjustment Form is a Trusted Site

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